We ship worldwide.
Your order is shipped from Finland to you, wherever you are.
We use several shipping methods and the less expensive one is automatically suggested to you based on the country of destination. If you wish to have your order delivered faster, or access to online tracking in real time, you can easily change the shipping method in your order. The estimated delivery times from dispatch are displayed to facilitate your choice. To avoid unpleasant surprises related to the cost of your order, the shipping costs are displayed once you have selected your destination country, even before completing your delivery details!
Our prices are defined by country and taxes are automatically calculated. If you are located inside the European Union, including Finland, your prices on our products and delivery appear including all taxes and no additional cost will be charged. If you are located outside the European Union your prices on our products and delivery are displayed tax free. Import taxes will be invoiced to you separately by your local customs authorities.
Our prices are regressive.
The more you buy, the less you pay.
As you add items into your cart, you can see a discount applied automatically. We have introduced an intelligent discount function so that we may rapidly give you a discount to reduce your shipping costs. Simply add a few items in your cart to see your discount applied. We hope that you can find the feeling of appreciation; as if you were shopping at a store in your street and the owner gives you a discount since you purchased several items. We want to show you our appreciation when you come to our store.
You can stay Zen.
Our sites and payment methods are secure, our service is personalized - Let us take care of everything.
We use PayPal for online payments to ensure that you can pay by credit card or via your PayPal account in a secure way. Your payment details are encrypted and the information is never saved. Your payment transaction is handled directly by PayPal and for security reasons we do not have access to this information at any time. This is why the information related to your payment is encoded separately on PayPal.
Our team consists of highly qualified persons who will answer your questions in a personalized manner. We will answer you in one of our three service languages: French, English or Finnish. Even if we use automated e-mail confirmations, your order is continuously followed up by our team. We will keep you informed about your order status and remain available for your questions. You can reach us by e-mail or Skype for free. We will reply as soon as possible, taking into account the time difference between your country and Finland (GMT +2).
Once you have placed an order and we have received your payment via PayPal, your order will be processed immediately. You can trust us that your order is shipped as soon as possible, and we will inform you as soon as the package is on its way to you. The delivery times depend on the shipping method you choose. We remain present until your order arrives at your place and you are satisfied with your purchase.
In case you encounter problems.
You and the quality of our products and services is our top priority!
If, despite the strict quality controls your product is defective, please contact us within two weeks upon receipt of your order. Depending in which country you are we might ask you to return it to us. We will send you a new replacement product free of charge as soon as the product defect has been confirmed, and also reimburse your potential return cost. To be eligible for refunds and replacement products, always wait for our confirmation before returning any product to us.
If you change your mind and do not want to use the product you received, you have two weeks to return it to us. As soon as we received the product in resalable and new condition, we will refund your purchase. In case of change of mind, transport costs are not reimbursed. To be eligible for refunds, always contact us and wait for a confirmation before returning any product.
If you wish to cancel your order, it is possible before shipping. As soon as your order has been dispatched and began its journey to you, it is impossible for us to stop the delivery. That said, we are always ready to discuss and find a fair solution.
If you are unable to place your order or simply do not want to make your purchase via our online store, we also accept orders via e-mail and payments by bank transfer. Simply send us your contact information and specify the items you wish to purchase.
In exceptional cases, your order may be canceled in spite of you, and in this case you will be notified and receive a full refund immediately. The import regulations of your country may change without notice and in general we will be informed of this fact by our transport partners at latest at the time of shipment. In situations that are beyond our control, or in case of force majeure, we will handle the matter case by case and always strive to compensate you in a fair manner.
In any case, if you are not fully satisfied with your purchase or the service provided, please contact us! Your opinion matters to us and we are grateful for it. Your feedback will be treated with the utmost importance because it will help us to serve you even better.